Terms and Conditions


Welcome to the website https://www.hemaq.com/ of the Company HEMAQ, S.A. DE C.V. in which it will provide its services in accordance with the following Terms of Service (TOS). All user guides or rules are incorporated by reference in the TOS. The use of the Site attributes to you the condition of user (hereinafter the "User") and implies full and unreserved acceptance of each and every one of the provisions included in this TOS in the version given by the Company at the time same in which the User accesses the Site. Consequently, the User must carefully read this Terms of service on each of the occasions in which he intends to use the Site, as it may undergo modifications.

The use of certain services offered to Users through the Site is subject to its own conditions that, depending on the case, replace, complete and / or modify this TOS. Therefore, prior to using such services, the User must also carefully read the corresponding Particular Conditions. Likewise, the use of the Site is also subject to all the notices, use regulations and instructions, made known to the User by the Company, which replace, complete and / or modify this TOS.


Through the Site, the Company provides Users with access and use of various services, products and content (hereinafter, the "Services") made available by the Company or by third parties. Unless expressly stated otherwise, any new application that augments or improves the current Services, including the launch of new Site properties, will be subject to these TOS. The User agrees and accepts that the Company will not be responsible for the delay, deletion, wrong delivery or failure to save any communication from the user, or their customization criteria by virtue of the fact that the Service provided by the Company is as available.

In order to use the Service, the User must obtain access to the World Wide Web (global computer network), either directly or through a device that has access to web-based content, and pay the price for the services associated with said access.

In general, the provision of the Site service by the company is free for Users and does not require prior subscription or registration by the User. However, the use of certain Services can only be done by subscription or registration of the User and / or payment of a price, in the way that is expressly indicated in their corresponding Particular Conditions.


On the occasion of their use of the Service, the User undertakes to: (a) provide when required true, correct, current, and complete information on their person as required in the Service registration form (said information being the " Registration Data ") and (b) maintain and update the Registration Data at all times in order to keep them correct, current and complete. If you provide information that is not true, correct, current or complete, or if the Company believes that such information is not true, correct, current or complete, the Company will have the right to suspend or terminate your account and deny current or future use. of the Service (or any part thereof).


Registration Data and other information are subject to our privacy policy, which is fully described in: Privacy Policy


If required, the User will be assigned a password and an account after completing the Service registration process, for which the User will be responsible for keeping it confidential and in turn will be fully responsible for all activities that occur under their password. or account. By virtue of the foregoing, the user agrees to: (a) immediately notify the Company of any unauthorized use of the password or account or any other security breach, and (b) ensure that the account is closed upon end of each session. The Company will not be responsible for any loss or damage that results as a consequence of your breach of the provisions of this Section.


The user knows and accepts that all information, data, texts, software, music, sound, photographs, graphics, video, messages or other materials ("hereinafter the Content"), whether publicly announced or privately transmitted, are the sole responsibility of the person who originated such Content. This means that the user, and not the Company, is fully responsible for all Content that you upload, post, email, or otherwise transmit via the Service.

The User must refrain from obtaining and even attempting to obtain information, messages, graphics, drawings, sound and / or image files, photographs, recordings, software and, in general, any kind of material accessible through the Site or the Services using means or procedures other than those that, depending on the case, have been made available for this purpose or have been indicated on the web pages where the Contents are found or, in general, those that are habitually used on the Internet for this purpose provided that they do not entail a risk of damage or disablement of the Site, the Services and / or the Contents.

The User undertakes to use the Contents in a diligent, correct and lawful manner and, in particular, undertakes to refrain from (a) using the Contents in a manner, for purposes or effects contrary to the law, morals and good customs generally accepted or public order; (b) reproduce or copy, distribute, allow public access through any form of public communication, transform or modify the Contents, unless you have the authorization of the owner of the corresponding rights or it is legally permitted; (c) delete, evade or manipulate the "copyright" and other identifying data of the rights of the Company or its owners incorporated into the Contents.


Users and, in general, those who intend to establish a hyperlink between their website and the Site (hereinafter, the "Hyperlink") must meet the following conditions: (a) the Hyperlink will only allow access to the home- page or home page of the Site, but you may not reproduce them in any way; (b) a frame will not be created on the web pages of the Site; (c) no false, inaccurate or incorrect statements or indications will be made about the Company, its directors, its employees, the web pages of the Site and the Services provided; (d) it will not be declared or implied that the Company has authorized the Hyperlink or that it has supervised or assumed in any way the services offered or made available to the web page on which the Hyperlink is established; (e) exception made of those signs that are part of the same Hyperlink, the web page in which the Hyperlink is established will not contain any brand, commercial name, establishment label, denomination, logo, slogan or other distinctive signs belonging to the Company ; and (f) the web page on which the Hyperlink is established will not contain illegal information or content, contrary to morality and generally accepted good customs and public order, nor will it contain content contrary to any third party rights. The establishment of the Hyperlink does not imply in any case the existence of relations between the Company and the owner of the web page on which it is established, nor the acceptance and approval by the Company of its contents or services.


The company excludes any liability for damages of any kind that may be due to the transmission, dissemination, storage, making available, reception, obtaining or access to the contents, and in particular, although not exclusively, for damages and damages that may be due to the breach of the law, morality and generally accepted good customs or public order as a consequence of the transmission, dissemination, storage, making available, reception, obtaining or access to the contents; (b) the infringement of the intellectual and industrial property rights of business secrets, of contractual commitments of any kind, of the rights to honor, personal and family privacy and the image of people, of property rights and of any other nature belonging to a third party as a consequence of the transmission, diffusion, storage, making available, reception, obtaining or access to the contents; (c) the performance of acts of unfair competition and illegal advertising as a consequence of the transmission, dissemination, storage, making available, reception, obtaining or access to the content; (d) the lack of veracity, accuracy, completeness, relevance and / or timeliness of the contents; (e) the inadequacy for any kind of purpose of defrauding the expectations generated by the contents; (f) non-compliance, delay in compliance, defective compliance or termination for any reason of the obligations contracted by third parties and contracts made with third parties through or due to access to the contents; (g) the vices and defects of all kinds of the content transmitted, disseminated, stored, made available or otherwise transmitted or made available, received, obtained or accessed through the site or the services.

The user expressly understands and agrees that:

Use of the service is at your own risk. The service is provided and as it is "available", so the company does not grant warranty of any kind, either express or implicit, including without limitation the implied warranties of commerciality, fitness for a particular purpose, and non-violation. of the users.

The company does not guarantee that (i) the service will meet your requirements, (ii) the service will be uninterrupted, punctual, secure, or error-free, (iii) the results that can be obtained from the use of the service are true or reliable. , (iv) the quality of any product, service, information, or other material purchased or obtained by the user through the service will meet their expectations and (v) any errors in the software will be corrected.

Any material downloaded ("downloaded") or otherwise obtained through the use of the service is done at your own discretion and risk, and you will be fully responsible for any damage to your computer system or loss of data resulting from the download ("download") any of these materials.

No advice or information, whether oral or written, obtained from the company by the user, or through the service will constitute any guarantee, unless it is expressly established in the TOS.

The user understands and expressly agrees that the company will not be responsible for any direct or indirect loss or damage as a result of: (i) the use or inability to use the service; (ii) the cost of obtaining substitutable goods and services resulting from any good, data, information or service acquired or obtained, or message received, or transactions carried out through the service, or from the service (iii) unauthorized access to its transmissions, or alteration of them, or of your data; (iv) statements or conduct of any third person in the service; or (v) any other matter related to the service.


The Site and the Contents generated by the company or by third parties that have provided them legally or through a business relationship, are protected by applicable legislation and international copyright treaties. The overall design, layout and graphic arrangement of the Site, and the Services, are the exclusive property of the Company.

The Company does not grant any license or authorization of use of any kind on its industrial and intellectual property rights or on any other property or right related to the Site, the Services or the Contents.


The Company may withdraw or suspend at any time and without prior notice the provision of Services to those Users who fail to comply with the provisions of this TOS.


The provision of the service of the Site and of the other Services has, in principle, an indefinite duration. The Company, however, is authorized to terminate or suspend the provision of the Site service and / or any of the Services at any time, without prejudice to what has been provided in this regard in the corresponding Particular Conditions. When reasonably possible, The Company will give prior notice of the termination or suspension of the provision of the Site service and the other Services.


These TOS are governed by the laws of Mexico. The Company and the User, expressly waiving any other jurisdiction, submit to that of the Courts and Tribunals of Monterrey, Nuevo León.